Frequently Asked Questions

Get instant answers to your most important questions about finding the right therapist or joining Canada's most trusted therapy platform.

For people looking for a therapist

Is Stellocare a clinic or therapy provider?

No, Stellocare is a carefully curated directory of verified mental health professionals. Unlike traditional clinics, we focus on personalized connections between clients and independent therapists. Many clients find our approach more personal because we prioritize genuine matches based on your specific needs and preferences.

How do I find the right therapist?

Two simple pathways: search independently using our detailed filters, or request personalized support from our clinical team. Our social workers can provide expert matching based on your unique goals, preferences, and therapeutic needs.

How do you ensure therapist quality and safety?

Through our comprehensive 5-step verification process. Every therapist must demonstrate current legal registration, proper business licensing, and verified credentials. We only accept provincially protected titles and maintain a transparent reporting system. Any serious concerns result in immediate platform removal.

Why must I select a province for online therapy?

It is because of legal compliance and your protection. Most therapists are legally authorized to practice only within their registered province, even for online sessions. Province selection ensures we connect you with properly licensed professionals who can legally provide services in your jurisdiction.

Why do some therapists work at multiple locations?

Many experienced therapists collaborate with different clinics to offer specialized services or expand their expertise. Services and approaches may vary by location, so comparing options can be valuable. Our social workers are happy to help you understand these differences and find your ideal match.

Does insurance cover online therapy sessions?

Usually yes, when provided by provincially regulated professionals. Most insurance plans cover services from licensed therapists regardless of session format. However, coverage details vary by provider, so we recommend confirming specifics with your insurance company before beginning treatment.

For mental health professionals

Are you a group practice or clinic network?

No, Stellocare is a directory platform that promotes and enhances your independent practice. You maintain complete professional autonomy while gaining powerful visibility and client connection tools. We also provide comprehensive resources if you're planning to establish your own clinic.

Can I join if I'm employed by a group practice?

Absolutely. Stellocare supports therapists in any practice structure - solo, group, or clinic-based. Group practice owners can bring their entire team aboard. Our platform adapts to amplify your professional presence regardless of your current employment situation.

Why choose Stellocare over other listing platforms?

Stellocare transcends basic listing services. We provide integrated blog publishing, SEO optimization, content collaboration, and strategic outreach that dramatically extends your professional reach. You're joining a growing community of quality professionals, not just another directory. This creates lasting value and sustained practice growth.

Do you take commission from client sessions?

Never. You retain 100% of your session income. Client matching and referrals are included benefits of your membership with zero commission fees. Your success is our success, which is why we don't profit from your clinical work.

Will more therapists joining reduce my visibility?

Quite the opposite. A larger, more diverse network builds tremendous client trust and drives significantly more traffic to our platform. More therapists demonstrate that we're an established, reliable community, which attracts more clients seeking quality care. This creates exponential visibility benefits for all members.

Can I pause or cancel my membership anytime?

Complete flexibility, always. No long-term contracts, no cancellation fees, no complicated procedures. You can pause or cancel your membership whenever needed. We keep everything simple and therapist-friendly because your satisfaction drives our success.

What support is available for optimizing my profile?

Comprehensive support from our experienced team. We provide profile optimization assistance, content strategy guidance, visibility best practices, and detailed onboarding materials. Plus ongoing support whenever you need help maximizing your platform presence and attracting ideal clients.

Still have questions?

We believe in real human connection. Our founder personally responds to every inquiry with the care and transparency you deserve.